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  1. Edenred - Helpdesk
  2. My Edenred Card

My Edenred Card

Using my Edenred Card

  • How do I activate my card?
  • What energy labels does household appliances need to be bought with Ticket EcoCheque?
  • How do I deactivate the contactless on my card ?
  • How to spend Edenred products?

A problem with the Edenred card

  • 401 error when managing your PIN code
  • I didn't receive my Edenred card
  • My card is lost or stolen
  • My Edenred card doesn't work properly
  • My card is expired
  • Why mobile payments with my Edenred card are sometimes refused by merchants?
See all 7 articles

My Pin Code

  • 401 error when managing your PIN code
  • How to activate my PIN?
  • How do I change my PIN code?
  • How do I deactivate my PIN code?
  • How to unlock my PIN?
  • I don't remember my PIN code, how can I retrieve it ?
See all 7 articles

The new card (red)

  • Can I order the new Edenred card?
  • When will I receive my new Edenred card?
  • Why doesn't mobile payment work at all merchants in the Edenred network?
  • Why is the merchant refusing my Edenred card when I want to make a mobile payment?
  • Why won't the merchant accept my Edenred card when I want to make a mobile payment?
  • Why can't I choose the Edenred solution I want to use in some merchants?
See all 12 articles
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