My Edenred Card

Using my Edenred Card

• How do I activate my card?
• What energy labels does household appliances need to be bought with Edenred Eco?
• How do I deactivate the contactless on my card ?
• Where to spend Edenred solutions?

A problem with the Edenred card

• I didn't receive my Edenred card
• My card is lost or stolen
• My Edenred card doesn't work properly
• My card is expired
• Why mobile payments with my Edenred card are sometimes refused by merchants?
• My card is damaged

My Pin Code

• How to activate my PIN?
• How do I change my PIN code?
• How do I deactivate my PIN code?
• How to unlock my PIN?
• I don't remember my PIN code, how can I retrieve it ?
• I am using the correct PIN, but I receive the error message "Wrong PIN" What should I do?

Mastercard Network

• Why can't I choose the Edenred solution I want to use in some merchants?
• Can I use my Edenred card everywhere I see the Mastercard logo?
• Why are not all merchants where my Edenred card works visible on the search engine?
• Can the Edenred card be used throughout the entire Mastercard network, including abroad?
• Can a transaction with a business that accepts Mastercard fail?
• How to identify Mastercard network businesses that accept the Edenred card?