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  1. Edenred - Helpdesk
  2. My Edenred Card

My Edenred Card

Using my Edenred Card

  • How do I activate my card?
  • What energy labels does household appliances need to be bought with Edenred Eco?
  • How do I deactivate the contactless on my card ?
  • Where to spend Edenred solutions?

A problem with the Edenred card

  • I didn't receive my Edenred card
  • My card is lost or stolen
  • My Edenred card doesn't work properly
  • My card is expired
  • Why mobile payments with my Edenred card are sometimes refused by merchants?
  • My card is damaged

My Pin Code

  • How to activate my PIN?
  • How do I change my PIN code?
  • How do I deactivate my PIN code?
  • How to unlock my PIN?
  • I don't remember my PIN code, how can I retrieve it ?
  • I am using the correct PIN, but I receive the error message "Wrong PIN" What should I do?

Mastercard Network

  • Why can't I choose the Edenred solution I want to use in some merchants?
  • Can I use my Edenred card everywhere I see the Mastercard logo?
  • Why are not all merchants where my Edenred card works visible on the search engine?
  • Can the Edenred card be used throughout the entire Mastercard network, including abroad?
  • Can a transaction with a business that accepts Mastercard fail?
  • How to identify Mastercard network businesses that accept the Edenred card?
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