My card is lost or stolen

I am a fixed employee

You must block your card in case of loss or theft.

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

Your card will be unusable. Note that this process is irreversible.

Your employer will confirm the the order for the replacement card. The new card will be produced once the payment terms are met and the card will be sent within the 10 working days.

 The validity of your electronic vouchers will be extended by 10 working days and the balance available on your account will automatically be linked with the new card.

I am an interim employee or I work in the Interim sector

You must block your card in case of loss or theft.

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02 – choose option 2

Your card will be unusable. Note that this process is irreversible.

Once your card is blocked, you must confirm the order of a new card and the delivery address on your personal web space MyEdenred.be.

Please note, you must do this validation via a computer and not via a mobile phone or tablet.

After confirming your new card order and your personal data, you will receive a payment request worth the value of one meal voucher by e-mail within the 2 working days.

Please do always mention the structured communication during the payment. If you do not mention it, you make a mistake by introducing it or introduce it as a free communication, the amount will be automatically refunded to you and your new card will not be produced

Your new card will be produced as soon as we have registered your payment and will be sent to you within 10 working days.

The validity of your electronic vouchers will be extended by 10 working days and the balance available on your account will automatically be linked with the new card.

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