I didn't receive my Edenred card

You have already owned an Edenred card in the past?

If you've already owned an Edenred card in the past and you have changed employers, there will be no new card produced because your Edenred card is valid for 5 years

The same account linked to your existing card will be topped-up by your new employer. If you're not sure whether you've already received an Edenred card in the past, please verify it with your employer.  

If you no longer own this card, you have to follow the instructions to block that card. Please find here the instructions. 

You have never received an Edenred card?
If you've received a first e-mail in which we informed you that the account linked to your Edenred card has been topped up, then it's normal that you've not yet received your card. Actually, the order of the Edenred card is done automatically the day after the order of your vouchers.

Your card is already in production and will be sent within 10 working days. 

Please, do first verify with your employer whether the card has not already arrived at the firm (the majority of employers opt for a delivery at the firm).

 

Your Edenred card is expired?
Expired cards with a positive balance or a recent top up are automatically renewed. 

Please, do first verify with your employer whether the card has not already been renewed and if it has not already arrived at the firm (the majority of employers opt for a delivery at the firm).

Your card has been returned to Edenred

Your card may have been sent back to Edenred due to an incorrect address. Please check your data on Myedenred.be. Sign in to your personal web space, a pop-up will appear and you will be able to confirm your address. Once your address is confirmed, we will sent your card to the address you've mentioned.

Attention

If you have checked  and applied the above points  and you are sure to not have received your card, you can contact us through this  form

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