Your card must be activated in order to be used.
When you receive your card (via post or your employer), you can easily check whether the card has already been activated by your employer, or if you need to activate it yourself. To check, go to your personal web space via http://www.myedenred.be/ or via MyEdenred app.
Go to the menu Manage my card and my account and click on the button "Activate my card".
On the appearing screen, you simply have to give your card number as well as your national identification number and click on "Confirm".
The status of your card is now "Active".
Would experience any problem during this procedure, ask your employer to activate your card for you through his customer web space.
Only activate your card after you have received it!