This probably means that you still have Consumtpion Voucher with an earlier expiration date.
For example, I have the following balances on my card:
- 90 euros of Ticket Restaurant that expire on 01/03/2023
- 2 euros of Consumption Voucher that expire on 31/12/2022
If I decide to spend my Ticket Restaurant at the supermarket, for a total of 50 euros, after presenting my Edenred card: the transaction will not go through and the terminal will specify a lack of balance. Indeed, as the Consumption Voucher are the first to expire, they are automatically selected by the terminal.
What do I have to do?
- Ask to make a first transaction of the remaining balance in Consumption Voucher (=2€). It is not necessary to specify that you want to pay with your Consumption Voucher.
- Ask to make a second transaction of the remaining balance of 48€.