How to manage your mobile notification settings?

There are 2 levels of consent to combine in order to receive all our communications via mobile notifications.

• Phone settings (system): allow the app to send notifications.
• Settings in the MyEdenred app: choose which categories to receive (Marketing vs Operational).

Scenario 1: If I allow mobile notifications at the phone level and both categories are enabled in the MyEdenred app, what exactly will I receive?
Answer: You will receive all notifications:

• Marketing: promotions, offers, and news.
• Operational: balance updates, transaction confirmations/alerts.

Scenario 2: I have enabled notifications in the MyEdenred app, but they are denied in the phone settings. What happens?
Answer: No notifications will be sent. Without system permission for notifications, the app cannot send any notifications regardless of its configuration.

Scenario 3: If I disable Marketing notifications in the MyEdenred app but allow notifications in the phone settings, what will I receive exactly?
Answer: Only operational notifications (balance and transactions) will be sent. Marketing notifications remain disabled via the app settings.

Table: include a table in the Zendesk article summarizing the 3 scenarios.

Tip
If you do not receive any mobile notifications, start by allowing notifications in your phone settings, then check the categories in the MyEdenred app.