Following a technical incident, you may be confronted with a 401 error when managing your pin code. While waiting for the resolution of this technical problem, several solutions are available to you:
- If you were connected on your smartphone
Please log in via your computer's web browser to proceed to the PIN management screen
- If you were logged in on your computer:
Please change your web browser (example: from Google Chrome to Mozilla Firefox)
- If neither method works:
- Please contact us via the following form en chose the reason "I have a PIN code problem" : Error 401
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