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401 error when managing your PIN code

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Thomas GILLIEAUX
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Following a technical incident, you may be confronted with a 401 error when managing your pin code.  While waiting for the resolution of this technical problem, several solutions are available to you:

  1. If you were connected on your smartphone

    • Please log in via your computer's web browser to proceed to the PIN management screen

  2. If you were logged in on your computer:

    • Please change your web browser (example: from Google Chrome to Mozilla Firefox)

  3. If neither method works: 
    • Please contact us via the following form en chose the reason "I have a PIN code problem" : Error 401
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